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Our new Queen St location in Toronto is now open! Learn More

Frequently Asked Questions

Where is my order?

Please allow 1-2 days before your order to ship. Track the status of your order here.

Can I pick my order up in-store?

Absolutely! If you live in Toronto or the GTA, you can select “In-Store Pick Up” free of charge at checkout. Please allow 1-7 business days for your order(s) to be processed and prepared, and we’ll send you an email notification as soon as your pick up is ready.

Will my order arrive on time/How will COVID-19 affect delivery times?

Due to COVID-19 protocols and high order volume, we are currently experiencing minor delays in processing times. Please allow additional time for your order to process and ship at this time.

Do you ship internationally?

Yes, we do. You can find all of our delivery methods and shipping rates here.

Please note, however, all Nike and Jordan products are ineligible for shipment outside of Canada.

Can I cancel my order?


All order cancellation requests are processed in the order they are received, and are not a guarantee. If your order has shipped, please process a return request here when you've received your package. All items marked "Final Sale" are not eligible for cancellation, and they may be subject to a 25% restocking fee. Refused shipments, sequential orders, or orders indicative of bot activity may be subject to a 25% restocking fee if cancelled. They may also be subject to additional shipping costs where applicable.

What is your return policy?

Regular priced items can be returned for refund or exchange within 28 days of purchase with receipt (some exclusions apply).

For online returns, a pre-paid shipping label will be issued with the amount being deducted from the refund total upon return.

For in-store returns, our staff can help you process refunds or exchanges at our Toronto location if you’re based in the city or GTA.

Visit our Returns page here to initiate a return and to learn more about our return policy.

What consists as "Final Sale"?

"Final Sale" indicates that the item is not eligible for return, exchange, or cancellation. This may include but is not limited to: products that are on sale or purchased using a promotional code; all products purchased on their scheduled release date or purchased during a raffle; any purchases made while a "Final Sale" disclaimer is noted on the product page; and orders with an indication that a bot/restock monitor has been used.

How do I use my Discount/Promo code?

All Discount/Promo codes are one-time use and can be applied when you’re ready to checkout.

On the checkout page, where you enter your Contact Information, you’ll find a “Discount code” prompt on the right-hand side. Enter your Discount/Promo code and click “Apply” before proceeding to the next page.

Your Discount/Promo will be applied to your subtotal, and you can complete your transaction after that.

Please note, Discount/Promo codes can only be applied to regular priced items.

On sale, “Final Sale,” release, raffle, Nike, and Jordan products are excluded from all promotional offers and cannot be purchased with Discount/Promo codes. 

Do you offer price matches?

If a product is currently available at a discounted price at any of our stores or on our site, and you’ve purchased it at regular price within the last 7 days, we’ll be more than happy to issue you a refund for the corresponding price difference.

Please keep in mind that this is only possible if we currently have the product in question available for purchase at a discounted price. This does not apply to any product or size that’s sold out. We only offer price matches within 7 days of the purchase in question. Some exclusions may apply.

How can I stay up to date with product releases?

Please sign up for our mailer here, and don't forget to turn on post notifications social media. You may also visit our product Release Calendar here.

Will there be size? Exclusive products available online?

There will be size? Exclusive products available in the coming weeks. Be sure to sign up for our mailer here, and don't forget to turn on post notifications on social media.

How does Sezzle work?

Please view more information directly on Sezzle's website here.

How does Afterpay work?

Please view more information directly on Afterpay's website here.